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Faces of Hospitality: The Unsung Heroes of Tour du Rwanda

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The hospitality sector is an integral part of any cycling event, and Tour du Rwanda is no exception.

From hotels to restaurants to cafes, the hospitality sector plays a crucial role in ensuring that the riders and their teams are well taken care of during the event.

But have you ever stopped to think about the faces representing the hospitality sector in Tour du Rwanda? Well, buckle up and let me take you on a hilarious journey of the characters you’ll find in the hospitality sector of Tour du Rwanda.

First on the list is the over-enthusiastic hotel manager or restaurant. You know the type – always eager to please, always running around with a clipboard, and always checking and double-checking everything.

This person is so enthusiastic that they’ll wake you up at 5 AM to ask if you need anything for breakfast, even though you won’t be eating for another 4 hours! But hey, their enthusiasm is infectious, and it’s hard not to smile when you see them bouncing around the hotel lobby.

In Musanze we met the Manager of Migano Restaurant. He was kind enough to speak to us during such a hectic day.

One of the things he mentioned was that they are working as much as they can to please all their customers and make them happy.

He also said people in the Hospitality sector should be recognized and appreciated for what they do.

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Next up is the chef who thinks they’re Gordon Ramsay. This person takes their job very seriously and won’t hesitate to let you know if your order is wrong. They’ll bark orders at the kitchen staff like they’re in a Michelin-starred restaurant, even though they’re just making eggs and toast. But hey, their passion for cooking is admirable, and you can’t deny that their food is delicious.

In Rusizi we met Chef Niyitegeka Ernets, a young passionate young man who works at La Classe Hotel. He was eager and committed to provide the most delicious meals to clients.

The hotel had so many clients and the orders in the Kitchen Multiplied. Do not worry though. They had prepared for it and hired part time kitchen staff.

Tour du Rwanda to him was an opportunity to serve but also an opportunity to learn.

He said, “It required me to up-skill so that I can deliver good service to any client and tourists.”

Then we have the coffee shop barista who takes their latte art very seriously. You’ll find them practicing their latte art skills in the wee hours of the morning, perfecting the perfect rosetta or heart-shaped design. They’ll take their time crafting your coffee, ensuring that it looks as good as it tastes. And if you ask for a plain old cup of coffee? Well, good luck with that.

Of course, we can’t forget about the Receptionists. These folks are the backbone of the hospitality sector, tirelessly working to ensure that you have everything you need. They’ll smile and chat with you like they’re your best friend, even though they’re on their feet for hours on end. And if you’re lucky, they’ll even slip you an extra dessert or two.

We meet Tuyishime Yves from Rusizi. He works in La Classe Hotel as a receptionist. This young man is always smiling. He says one of the things he wants to leverage from Tour du Rwanda is networks.

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Last but not least, we have the hotel housekeeping staff. These folks are the unsung heroes of the hospitality sector, ensuring that your room is clean and tidy every day.

They’ll fold your towels into cute little animals, leave you chocolates on your pillow, and even go so far as to organize your toiletries for you. And if you leave them a tip? Well, they might just leave you a note thanking you for your generosity.

Let’s also talk about the waiters. These folks are the ones who ensure that you have a memorable dining experience during Tour du Rwanda. They know the menu inside out and can make recommendations based on your taste buds.

They’ll even go as far as to customize your order to suit your preferences. You’ll find them buzzing around the dining hall, making sure that everyone’s glasses are filled and that the food is served promptly.

They’re the ones who make sure that you have everything you need, from extra napkins to a fresh glass of water. And if you’re a regular, they’ll remember your preferences and have your favorite dish ready before you even order. These friendly and efficient waiters are the heart and soul of the hospitality sector, making sure that every guest leaves with a smile on their face.

We met Jeannette Mukandayisabye, a wonderful and kind girl from Musanze who works as a waitress.

She feels that Hospitality is not an easy job but that she is now fully prepared to tackle every challenge since she has goals and plans for the future.

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In conclusion, the hospitality sector in Tour du Rwanda is full of colorful characters, each one bringing their unique personality and skills to the table.
From the over-enthusiastic hotel manager to the coffee shop barista who takes their latte art very seriously, these folks are the reason why Tour du Rwanda is such a fantastic event.

So the next time you’re in Rwanda for Tour du Rwanda, be sure to thank these folks for all their hard work and dedication – and maybe leave them a generous tip while you’re at it.

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